Frequently Asked Questions
What are Preserved flowers?
Preserved flowers are real flowers that have been processed using a special technique that allows them to retain a fresh, life like beauty and last many years. All of our preserved flowers are purchased from Japan.
How to order preserved flowers made especially for private jet aircraft?
With just one days notice we can provide you with all the beautiful arrangements you need to compliment the aircraft cabin, and deliver them directly to the HKBAC, MABAC or any other convenient location for corporate cabin crew. Please contact us with the following details to get started,
Delivery date and time, number of arrangements required, ideal size of vase and the colour preferences of your VVIP clients and of course any other arrangements we can assist you with.
We completely understand the exacting requirement of your clients and own high standards and strive ourselves to exceed your exceptions. We know that your flight schedule changes frequently, we are here to assist you and deliver when and where you need.
Which payment do you accept?
We accept cash or check on delivery or Bank/Paypal transfer prior to delivery. We always provide written receipts and invoices as required.
How to order the perfect gift?
Contact us and together with your ideas or sample pictures we can create something really special. Perhaps a bespoke, personalised flower arrangement from Flower by Chisa. We package our flowers beautifully as well making them easy to transport safely and arrive looking perfect for your loved ones.
How to order restaurant, hotel, office or home arrangements?
Preserved Flower products last one to two years making them much more effective than fresh flowers for you to manage. Depending on the size and complexity of your order delivery times may vary. Once we have received your order and confirmed the details we will advise a delivery date. Please contact us to arrange a free consultation.
How to take care of your preserved flowers?
They won't need any water or maintenance so they are easy to look after yet still look fantastic! To keep them that way, avoid direct sunlight and high humidity. The special treatment that preserves the flowers means no pollen problems or allergies to contend with.
What is school lesson schedule and where is school location?
The classes are private for individuals or groups of up to four people in Tung Chung (approx 10 min walk from MTR station) and with flexible schedules. We can discuss a date and time for your convenience.
Do you teach how to preserve the flowers?
We teach preserved flower 'arrangement' techniques using preserved flowers but we don't teach the preserving process itself. This is a special process done by only a few flower companies in the world that manufacture the process. We then teach you how to arrange these beautiful flowers.
If you have any further question or would like to arrange a class (Trial class 350 HKD) please don't hesitate to contact us.
What if I need to cancel my order?
If you need to cancel your order please let us know as soon as possible as our flowers are all hand made in house.
Depending on the size of the order and personalised design we may require a non refundable deposit when placing your order.